Disk failure

ThoughtSpot uses replication of stored data. When a disk goes bad, ThoughtSpot continues to operate.

Replacement of a bad disk should be initiated through ThoughtSpot Support in this event, at your earliest convenience.

Symptoms

You should suspect disk failure if you observe these symptoms:

  • Performance degrades significantly.

  • You receive alert emails beginning with WARNING or CRITICAL that contain DISK_ERROR in the subject.

If you notice these symptoms, contact ThoughtSpot Support.

Disk replacement

The guidelines for disk replacement are:

  • Losing one or two disks: The cluster continues to operate, but you should replace the disk(s) at the earliest convenience.

  • Losing more than two disks: The cluster continues to operate, but the application may be inaccessible. Replace the disks to restore original operation.

Disk replacement is done on site by ThoughtSpot Support. Disks can be replaced while ThoughtSpot is running. However, the disk replacement procedure involves a node restart, so a disruption of up to five minutes can happen, depending on what services are running on that node.

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