Help and support
You have the following ways to get help with ThoughtSpot.
ThoughtSpot documentation
Each version of ThoughtSpot has its own documentation set.
ThoughtSpot releases new documentation sets for every major release version (x.y.0.cl
) of ThoughtSpot.
Help menu
ThoughtSpot’s help menu, contains useful information and links which provide you help and live support.
To open the help, click the question mark icon in the upper-right section of the navigation bar.
The help menu contains the following features:
- Help
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Search the complete documentation for your version without ever leaving ThoughtSpot. You can also search the ThoughtSpot training, and community sites.
- Getting started
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This section contains videos about searching, working with Answers, Liveboards, and Spotter, and more advanced topics like formulas and parameters.
- What’s new
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View short summaries of each new feature for your version of ThoughtSpot. This pop-up window appears when you first sign in to ThoughtSpot after an upgrade to a new release. You can reopen it here at any time. At the bottom of this window is a link to the release notes for your ThoughtSpot version.
- Contact support
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Get live and in-depth help from ThoughtSpot experts.
If the in-product support feature is disabled, you will see Report a problem in the help menu instead. When selecting this option, you will go to the ThoughtSpot Community where you can open a support ticket.
Customizable help
In addition to the standard help menu features, your ThoughtSpot administrator can add custom links to the help menu, which appear directly below the Contact support menu item. For more information, see Customize ThoughtSpot Help.